The Other Side of Valentines Day: Demand for Lifeline’s Crisis Line

14 Feb 2013

February 14 can be a wonderful day for some, but a difficult day for others. The largest category of calls to Lifeline relate to relationship problems with lovers, friends or family. This category makes up 27% of calls. That’s why this Valentines Day, Lifeline South Coast is seeking new volunteers for their 24 hour telephone crisis service on 13 11 4 to help those in crisis.

Across Australia Lifeline has just had its busiest January on record with 55, 065 calls taken. This represents a 23% increase on the previous January.

Lifeline South Coast Executive Director, Grahame Gould is joining with prominent business leader, Oscar Gregory, General Manager Mills and Coating for BlueScope Steel, to call for volunteers to train as Lifeline South Coast Volunteer Telephone Crisis Supporters.

Oscar’s voice will be heard on radio commercials for the training course and the campaign will also include letterbox flyers to every Illawarra home and Newspaper advertisements across the region.

Mr Gregory said “I support Lifeline South Coast’s Volunteer Telephone Crisis Supporter training course as it helps build a stronger and more supportive community.”

“Lifeline plays an important role in supporting people in our community, and it’s terrible that so many people are having a tough time with their relationships. That is why I am pleased to endorse the wonderful work done by Lifeline South Coast and why BlueScope Steel continues to support the essential training of Volunteer Telephone Crisis Supporters”, Mr Gregory said.

Grahame Gould, Executive Director, Lifeline South Coast commented that “Relationships are the main reason people call Lifeline’s Crisis Support line. Those relationships could be with a partner, a family member, a work colleague or a friend.”

Lifeline South Coast is looking for men and women to train to become volunteer Telephone Crisis Supporters. Applications are accepted online at the ‘volunteer’ page of the website –

Grahame Gould, Executive Director of Lifeline South Coast said “Trainee Telephone Crisis Supporters receive extensive training in a vast range of areas and don’t go onto the phones until they have the skills and support they need. In addition, Telephone Crisis Supporters can gain a nationally accredited qualification”.

The Lifeline South Coast telephone crisis support service operates from both Wollongong and Nowra and in 2013 the training course will be held in Kiama.

Lifeline Telephone Crisis Supporters are available 24-hours a day and can discuss: relationships, loneliness, suicide, life decisions, addiction, abuse, depression, stress and grief. Lifeline South Coast’s telephone crisis support service responds to 14,000 calls a year and covers the coastal area from Helensburgh to the Victorian border. Lifeline’s 24-hour telephone crisis support service number is 13 11 14.

The Lifeline South Coast Volunteer Telephone Crisis Supporter training course is sponsored by the BlueScopeWIN Community Partners Program.


Oscar Gregory and Grahame Gould will be available at Lifeline South Coast for interview and photos 
Date:  Thursday 14 February 2013
Time:   10.30am
Location:  3 Court Lane Wollongong (across laneway from back of Wesley Church on the Mall)

Due to the anonymity of Lifeline South Coast’s telephone crisis support service, interviewees who are Telephone Crisis Supporters cannot be named or photographed.

For more information, please contact:
Grahame Gould
Executive Director
Lifeline South Coast
0409 912 391

BlueScope Steel Contact:
Craig Nealon
Communication and Community Manager
BlueScope Steel
Phone 4275 7803
Mobile 0403 179 949