Volunteer Crisis Supporter

Lifeline provides a National Telephone Crisis Support Service on 13 11 14. The service aims to support people in their time of emotional distress or crisis. The Crisis Supporters operating this service are volunteers and work from offices in Wollongong.

To become a Volunteer Crisis Supporter for Lifeline’s 24 Hour Crisis Support Service you will need to successfully complete the National Crisis Supporter Training Course, make a commitment to regular shifts and pass a National Criminal Record check. This will ensure you will be confident, skilled and able to provide support to Lifeline’s callers in their time of need. The training course includes e-learning, face-to-face training sessions, practice sessions, observation of accredited Crisis Supporters, skill role plays and assessments.

Lifeline South Coast offers training under Lifeline Australia RTO 88036. Please view information from Lifeline Australia regarding our National Training Program by visiting the Lifeline Australia website


Lifeline South Coast is offering three training courses in 2018.  A compulsory information night for each course will be held in Wollongong. You MUST attend the information night to be eligible to apply.


Volunteer Crisis Supporter training courses 2018

Course 1:        20 January 2018

A 12 month course. Applications have now closed.


Course 2:        12 May 2018

A 12 month course. Applications have now closed.


Course 3:        18 August 2018

A 12 month course.

A compulsory information night will be held at 5.30pm on Thursday 5 July 2018 in Wollongong.  You can find out the details and register your interest by emailing training@llsc.org.au.

You can read the proposed timeline for this course here.


Please read the following documents before attending one of our training information sessions

1. Student Volunteer Crisis Supporter Position Description

2. Pre-enrolment Information Booklet

3. Frequently asked questions about Volunteer Crisis Supporter training


If you have any further questions, please email our training team on training@llsc.org.au.


The Lifeline South Coast Volunteer Crisis Support Training Course is proudly sponsored by BlueScope WIN Community Partners.