Volunteer Telephone Crisis Supporter

"Nothing grounds you quite like working as a Crisis Supporter for Lifeline. In a world that’s keen on telling us we’re isolated and disconnected, from the Lifeline Centre through to the people you speak to, there is a sense of community. You connect with people like you wouldn’t believe.

People often talk about the good things Crisis Supporters do for the community, but that community on the phones can give a heck of a lot back as well. Here are real people with real problems who are willing to be vulnerable and share with you what’s going on. It’s incredibly humbling and grounding to let someone share in that manner.

And it’s given me a lot.

Because of my experiences as a Crisis Supporter, I smile at strangers in the street. I answer that little bit of banter shared in a slow moving cafe line. I see beauty on the bus and everywhere else I forgot to look for so long. It’s helped me manage the stress of managing my small business better and be a better community manager to freelancers I come into contact with. I’ve grown as a person as a result of the training and my early experiences.

Lifeline is a place full of people that have two common goals- a suicide free Australia and the desire to connect with and support community. The organisation trains us, helps us and supports us to so we can reach our potential. From the first call through to an imminent risk call, there’s a sense of a safety net that allows you to focus on your caller to create the best possible outcome.

Helping ordinary Australians uncover the strength they’ve forgotten they had helps us all."

Rebekah Lambert

Probationary Volunteer Telephone Crisis Supporter

Lifeline South Coast


 

Lifeline provides a National Telephone Crisis Support Service on 13 11 14. The service aims to support people in their time of emotional distress or crisis. The Telephone Crisis Supporters operating this service are volunteers and work from offices in Wollongong.

To become a Volunteer Telephone Crisis Supporter for Lifeline’s 24 Hour Crisis Support Service you will need to successfully complete the National Telephone Crisis Supporter Training Course, make a commitment to regular shifts and pass a National Criminal Record check. This will ensure you will be confident, skilled and able to provide support to Lifeline’s callers in their time of emotional distress or crisis. The training course includes e-learning, face-to-face, practice sessions, observation of accredited Crisis Supporters, skill role plays and assessments.

Lifeline South Coast offers training under Lifeline Australia RTO 88036. Please view information from Lifeline Australia regarding our National Training Program by visiting the Lifeline Australia website

 

Lifeline South Coast will offer three training courses in 2017 in Wollongong .  A compulsory information night for each course will be held in Wollongong. You MUST attend the information night to be eligible to apply.

 

Volunteer Telephone Crisis Supporter courses for 2017

Course 1:        14 January  – 11 May 2017

followed by  a 12 month probationary period.

Applications for this course have now closed.

 

Course 2:        13 May – 30 July 2017

followed by a 12 month probationary period.

Applications for this course have now closed.

 

Course 3:        12 August  – 30 November 2017

followed by  a 12 month probationary period

A compulsary information night will be held at 5.30pm on Thursday 6 July 2017 in Wollongong.  You can register your interest for attending  by sending your details to training@llsc.org.au.

You can read the proposed timeline for this course here.

 

Please read the following documents before attending one of our training information sessions

1. Volunteer Telephone Crisis Supporter Position Description

2. Pre-enrolment Information Booklet

3. Frequently asked questions about Volunteer Telephone Crisis Supporter training

 

If you have any further questions, please email our training team on training@llsc.org.au.

 

The 2017 Lifeline South Coast Volunteer Telephone Crisis Support Training Course is proudly sponsored by BlueScope WIN Community Partners.