Volunteer Crisis Supporter

Lifeline provides a National Telephone Crisis Support Service on 13 11 14.
Lifeline provides a National Telephone Crisis Support Service on 13 11 14.

The service aims to support people in their time of emotional distress or crisis.

The Crisis Supporters operating this service at Lifeline South Coast are volunteers and work from offices in Wollongong.

How To Become A Volunteer

To become a Volunteer Crisis Supporter for Lifeline’s 24 Hour Crisis Support Service you will need to successfully complete the National Crisis Supporter Training Course, make a commitment to regular shifts and pass a National Criminal Record check. This will ensure you will be confident, skilled and able to provide support to Lifeline’s callers in their time of need. The training course includes e-learning, face-to-face training sessions, practice sessions, observation of accredited Crisis Supporters, skill role plays and assessments.

Lifeline South Coast offers training under Lifeline Australia RTO 88036. Please view information from Lifeline Australia regarding our National Training Program by visiting the Lifeline Australia website.

Lifeline South Coast is offering three training courses in 2021. A compulsory information night for each course will be held in Wollongong. You MUST attend the information night to be eligible to apply.

Upcoming Courses in 2021

Course: 5 October–29 October (Wollongong)

A compulsory information night will be held on 12 August 2021 in Wollongong. To register your interest please complete the online form below.

Useful Documents

Please read the following documents before attending one of our training information sessions

  1. Student Volunteer Crisis Supporter Position Description
  2. CSWT Pre Enrolment Information Booklet
  3. Frequently asked questions about Volunteer Crisis Supporter training

If you have any further questions, please email our training team on cswt@llsc.org.au.

The Lifeline South Coast Volunteer Crisis Support Training Course is proudly sponsored by BlueScope WIN Community Partners.

Register your interest for an upcoming course


Retail Volunteer

The Lifeline Shops are the financial cornerstone of Lifeline South Coast. They provide the largest portion of funding and allow the continuation of Lifeline’s vital 24-hour telephone crisis support service in the Illawarra and South Coast. There are Lifeline Shops in Wollongong and Corrimal.
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Book Sorting Volunteer

The Lifeline South Coast book sorting team manage to sort, clean, research, price, and pack around 200,000 books per year! These books are sold at our three Big Book Fair fundraising events as well as the Wollongong and Corrimal Lifeline Shops.
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Book Fair Volunteer

Lifeline’s Big Book Fair is the major fundraising event for Lifeline’s 24-hour telephone crisis support service in the Illawarra and South Coast. The next Big Book Fair is being held on 20-22 March 2020 at the Illawarra Sports Stadium, Berkeley. Why not join us as a volunteer at this well-known community event?

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For 24-hour telephone crisis support, call Lifeline on 13 11 14

If life is in danger, call 000

Lifeline South Coast would like to acknowledge the lives that have been lost to suicide. We are committed to supporting those with a lived experience of suicide and aim to reduce the stigma around seeking help for poor mental health and suicidal crisis.