Retail Volunteer

The Lifeline Shops are the financial cornerstone of Lifeline South Coast.
The Lifeline Shops are the financial cornerstone of Lifeline South Coast. They provide the largest portion of funding and allow the continuation of Lifeline’s vital 24-hour telephone crisis support service in the Illawarra and South Coast.

Volunteering at our Lifeline Shops

We couldn’t run our Lifeline Shops without the help of our incredible volunteers. We rely heavily on our local volunteers to help keep our Lifeline Shops going, but we’re always looking for more!

Our volunteers come from every walk of life — of all backgrounds and ability. What everybody has in common is their fantastic customer service skills, their ability to work together and a passion to help raise the money needed to keep Lifeline going.

As a Lifeline volunteer, you will help to assist in the running all aspects of a retail shop to directly fund our 24-hour crisis support line. Your few hours volunteering can and will save lives!

We also have behind-the-scenes volunteers who help with jobs like sorting, categorising, pricing and preparing donations for the shop floor. If you love sorting and organising, and have an eye for detail, this might be for you!

All profits from our Lifeline Shops directly support us to operate our 24-hour 13 11 14 Lifeline Crisis Line, which answers over 25,000 calls every year across the South Coast.

What’s in it for you?

  • Personal & professional growth
  • Giving back to your community
  • Meeting new people and making new friends
  • Learning new skills and experiencing new things
  • Training and development opportunities
  • Improved potential career opportunities
  • Knowing that by volunteering you really are making a difference!

Join us today!

If you have some spare time and would like to help us by volunteering in a Lifeline Shop please download the information booklet and application form here. Please email the form back to


Our Shops

Wollongong Shop
19 Auburn Street, Wollongong NSW 2500

Corrimal Shop 
191-193 Princes Highway, Corrimal NSW 2518

Nowra Shop
66 Worrigee St, Nowra NSW 2541

Crisis Support Volunteer

Lifeline provides a National Telephone Crisis Support Service on 13 11 14. The service aims to support people in their time of emotional distress or crisis. The Crisis Supporters operating this service are volunteers and work from offices in Wollongong.

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Book Sorting Volunteer

The Lifeline South Coast book sorting team manage to sort, clean, research, price, and pack around 200,000 books per year! These books are sold at our three Big Book Fair fundraising events as well as the Wollongong and Corrimal Lifeline Shops.

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  • Volunteer Work Application

  • Where and how do you want to help out?

For 24-hour telephone crisis support, call Lifeline on 13 11 14

If life is in danger, call 000